þ Analyzing needs for support in field of e-learning ü staff needs ü students needs þ Competences of e-learning support groups and centers ü methodology and pedagogy ü web design ü media (video, audio, graphics, animations) ü e-learning tools (content development, VLE, …) ü general ICT… þ Services of e-learning support groups and centers ü training courses ü helpdesk ü project management ü central servers and tools management and system administration… þ Organizational and financial models for e-learning support groups and centers ü central vs. decentralized (position within the university) ü boutique vs. project model ü budgetary (state, local community) vs. self-financed ü own resources/funds ü donations ü per project financing… |